Fundraising Assistant (Telemarketing) Volunteer

SOS Children’s Villages takes action for children as an independent non-governmental social development organization. We build families for children in need, we help them shape the development of their communities, we respect varying religions and cultures, and we work in countries and communities where our mission can contribute to development. 

Child Safeguarding Commitment:

SOS Children’s Villages works with children’s and youth. Any applicant he/she should act in a way that safeguards children and youth from all forms of discrimination, abuse, mistreatment and neglect, and will keep data about the children and youth in SOS Children’s Villages programmes confidential. He/she will report all concerns regarding actual or potential child abuse, mistreatment or any other violation of the Child Protection Policy according to our reporting and responding system. For sure, He/she would be protected and supported by the organization.

PSEA Standards:

SOS Children’s Villages has a zero tolerance to Sexual Exploitation and Abuse of beneficiaries.  Protection from Sexual Exploitation and Abuse (PSEA) is everyone’s responsibility and all staff are required to adhere to the Code of Conduct, that enshrines principles of PSEA, at all times (both during work hours and outside work hours).  Familiarization with, and adherence to, the Code of Conduct is an essential requirement of all staff, in addition to related mandatory training.  All staff must ensure that they understand and act in accordance with this clause.  

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, colour, national origin, gender, age, marital status, veteran status, or disability status.

Title Vacant: Fundraising Assistant (Telemarketing) Volunteer.

Duration of the mission: Three Months.

Working Time: 37h/week

Various telemarketing campaigns are run annually by the Retention and Acquisition team within the FDC department. These activities primarily aim to process new donors, convert non-financial supporters into donors, and upgrade/reactivate current and lapsed donors.

We are seeking a volunteer that can work collaboratively with our fundraising, gift processing, and donor services teams, has strong marketing and communications skills, to be responsive to our needs, and can help us refine and improve our overall telephone experience for our donors and supporters. Call quality, a positive donor experience, and adherence to SOS Palestine's’ brand and values are of the utmost importance.

SOS Palestine Telemarketing Program objectives:

• Recruit new individual donors for SOS via Committed and Regular Giving offers.
• Retain SOS's financial supporters and uplift via retention, mop-up and upgrade calling.
• Develop strong, positive relationships between SOS and its supporters through TM campaign calling.
• Consistently monitor and report on calls performance.
• Optimize individual TM campaigns as appropriate to improve campaign performance.
   

These campaigns include (but are not limited to) the following:

-        Acquisition - Ongoing – Conversion calling outbound (Salesforce/Meta/Google Leads) Retention - (all outbound) Ongoing - Recovery calling.

-       To successfully manage SOS Palestine's TM campaigns, it is expected that any prospective volunteer will be able to support the team in the standards and expertise detailed below;

• TM campaign management and execution
• Appropriate account management
• Detailed reporting and analysis of campaign performance
• Accurate and secure data transfer and storage as appropriate
• Values and policies in line with SOS's values and policies
   

Tasks and Responsibilities:

• Support the team in communicating with donors and prospective donors in a positive, engaging and enthusiastic manner that strengthens the connection between non-profit and donor.
• Ability to use SOS facilities to call both mobile and landline phones
• Use of custom script
• Ability to provide daily reports on donations. Daily donation file must include Call Date, Donor’s first and last name, Donor’s address, city, state, zip, Donor’s phone number (if provided), Donor’s email address (if provided), Donation amount
• Ability to communicate quickly and efficiently with SOS Palestine and respond to requests
   

Donor Experience & Call Quality Requirements:

• Ability to customize scripting to reflect SOS Palestine’s brand and values
• Scripting and call approach that leaves the donor leaves the call feeling appreciated, valued and good about their support of SOS
• Callers practice and internalize scripting so calls sound natural and fluid, not scripted
• Callers engage in active listening and personalization, prioritizing responding to donors’ wishes and preferences
• Callers are passionate about SOS’ mission and speak enthusiastically.

Communications:

• Assist in drafting and writing content materials.
• Help in translation of communication materials, social media posts, press releases, and reports from Arabic to English (and vice versa).
• Draft stories from program after communicating with colleagues in programs. 
• Support in capturing photos during events, activities, and daily life at the Village.

Child Safeguarding (CS)

Responsible within own area of work to raise awareness of the SOS Child Protection Policy principles and to prevent and protect children from all forms of abuse, abandonment, exploitation, violence and discrimination.
Responsible to report any CS suspicion, concern, allegation or incident immediately, following Child Safeguarding reporting procedures. CS reports should be made to the IOR CS focal person and/or to the respective line manager.  
 

Volunteer Requirements:

• Based in Bethlehem
• 1 year or more of successful outbound telemarketing - preference given to telephone fundraising experience.
• Basic computer skills and familiarity
• Ability to handle donor services issues (complaints, questions, comments, follow-up, etc).
   

Interested candidates must send their CV, and three traceable references to:

HR@sos-palestine.org by Thursday 25/09/2025

Indicating in the subject line: Telemarketing Volunteer “Name of the applicant”, 

Only short-listed candidates will be contacted. Applications after deadline will be excluded. Applications not conforming to the conditions will not be considered.